Help & Support

What can we help you with?

Use the FAQs below to answer the most common help and support questions.

  • Course Content

    • Once I've bought a course, how long until I can access it?

      Once you have made your purchase, please allow between 3 - 24 hours for your course content to appear. Please allow extra time over weekends and outside of business hours.

    • I have a query about the content, who should I contact?

      Please direct any enquiries or feedback on course content to

    • For how long do I have access to the course?

      On purchase of the course you will have access for 12 months.

    • How do I access the online course?

      Completion of our e-commerce checkout procedure leads to a screen that links you directly to the start of the course. This screen can also be printed to act as your invoice. This screen will also be emailed to you, automatically and instantly. If you do not receive this, you should contact Kaplan Customer Service by filling in the below form or emailing

    • How long do courses take?

      There are approximately 120 hours of learning for each course, and each course covers the CIMA learning outcomes for that subject as specified in CIMA's CGMA® syllabus. Each course provides access for 12 months. Candidates usually take around three to four years to complete all 16 courses.

    • What’s included in my course?

      All of the CIMA Study distance learning courses include 120 hours of e-learning content written by CIMA, and cover the learning outcomes as specified in the syllabus. Each learning outcome unit is complete with interactive activities, reading assignments, mid module checks and real life examples. In addition to this, we recommend that you do all the past exam questions in the recommended time and then compare your answers with the examiner's answers. Additional study materials, and enhanced tutor support is provided with CIMA Study Prime courses.

  • Assessment, exams and exemptions

    • Where can I find information on CIMA’s CGMA® Professional qualifications and exemptions?

      For information, please visit the CIMA website.

    • Where can I find information about my exams?

      For information on exams visit the CIMA exams page.

    • Am I assessed?

      The Certificate in Business Accounting courses include end of unit questions and answers which are assessed and your scores recorded. In addition at the end of the courses there is a complete mock exam which is timed, assessed and scored as in the real objective tests so you can measure your readiness.

      For CIMA's CGMA® Professional Qualification objective test subjects, as you go through the courses, you can 'Take a Test'; there are a variety of formats: multiple-choice questions, matching statements, calculations and drag-and-drop exercises. There are also review questions throughout, which follow the format of exam questions and for which comparison can be made against a suggested solution. At the end of your course there is a complete mock exam which is timed, assessed and scored automatically so you can ensure your readiness for the exam. For the Case Study courses you will be given access to a mock exam based on the pre-seen material for the current exam sitting. This will be released to you on a set date. You can submit your answer for marking by the deadline set to receive a mark and feedback from one of our markers.

  • Login, registration and technical help

    • I have a technical problem. What technical support is provided?

      General technical support including course access and password enquiries is available through or by filling in the below form

    • What are the technical requirements for my computer?

      Microsoft Windows PC running Windows 7 or above. Browser used should ideally be Microsoft Internet Explorer Version 11 (excluding Edge), Mozilla Firefox (latest version) or Google Chrome (latest version).

      We recommend you only use the above devices/browsers. Users using the following may experience limited functionality; Apple Safari, Opera or iPad.

      Additional Requirements

      Flash Player plug-in may be required and must be enabled

      Disable pop-up blocking software - Pop-up blocking Applications might prevent Learning Objects from loading successfully.

      Disable toolbars (i.e. Google, Yahoo...) as 3rd party Applications can interfere with your learning plan.

    • I'm having trouble registering, what should I do?

      If you are having trouble registering online, please email us at and we will get back to you promptly.

    • I'm having trouble logging on

      If you are having trouble logging on, please email us at and we will get back to you promptly.

    • Lost or forgotten password

      If you have lost or forgotten your password, please go to Reset password or contact technical support by filling in the form below:

  • Course prices and buying online

    • How much do the courses cost?

      Individual courses start at £137.50 (excluding VAT). All prices can be found on the course level pages.

    • How do I buy online?

      Once our courses are available to buy, individual students can buy online from our secure site. Simply browse for available courses and add them to your basket.

    • I already have CIMA Study, can I upgrade to CIMA Study Prime?

      Yes, to upgrade to CIMA Study Prime you just need to pay the difference in price between the two courses. To do this just give us a call on +44 (0)161 259 7400 or email and we'll be happy to help!

  • Books and printed material

    • I already have a CIMA text book. Should I buy the online course as well?

      There are similarities between the coverage of CIMA’s official textbook and the online courses as they both provide comprehensive coverage of the syllabus. The main difference is the treatment of the material: offers a different learning experience from the book, bringing the theory to life and giving you the opportunity to learn in a more interactive way as well as providing new case studies, and exercises within the modules to test your understanding and exam practice questions.

    • Who can I contact for more information on CIMA's books?
    • Do the courses include a book?

      The courses have been designed as a one-stop study solution, and everything needed to complete the course is included. Prime courses also include CIMA’s official study text as an ebook.

  • Coupons and passcodes

    • How do I validate a coupon code?

      Proceed through your checkout as normal and, at stage 4 of payment, you will be given the opportunity to enter your code, and to review your cart, before final payment.

    • How do I validate a passcode?

      From the homepage , click ‘Enter Passcode’ in the top right corner. Enter your passcode in the requisite field. From here, just enter the rest of your details as appropriate. Once you have completed your address, you will now have access to your course. Repeat the process for multiple passcodes.


Noticed a mistake? If you spot a mistake on our website, in our books or on any of your online learning content please let us know the details so we can continue to improve our services.

Submit error details arrow_forward


If you can't find the answer you're looking for...

CIMA logo

Free access to the CGMA® Study Hub

CIMA Study courses include unlimited access to 50+ hours of award winning CGMA study support and well-being resources.

Sign-up for updates

We'll send you exam tips and offers about CIMA’s CGMA® Professional Qualification.

© CIMA and Kaplan. All rights reserved. Cookies are set by this site. To decline them or learn more, visit our Cookies page.
CIMA and the CIMA logo are trademarks of The Chartered Institute of Management Accountants registered in the United Kingdom, used under licence.
More than one Google Analytics scripts are registered. Please verify your pages and templates.